Contact Us

PLEASE DON'T SEND US A MESSAGE ASKING THAT WE CALL YOU BACK AS WE DO NOT OPERATE PHONES. WE WILL HAPPILY ANSWER ANY QUERIES YOU HAVE BY EMAIL.

Please submit your enquiry using the form below and you can also upload images, documents, or a water analysis report if needed, and we’ll do our best to respond promptly. Please note that during peak periods, replies may not be immediate or same-day, but rest assured we’ll get back to you as soon as we can.

Since 1995, we’ve proudly delivered high-quality water filtration solutions across Australia. Our customers consistently share positive feedback about both our products and service, which you can view on Judge Me, Trust Pilot, Google Reviews and Google Product Reviews. You’ll see that many highlight the effectiveness of our systems and the quality of support they’ve received — all delivered through our email-based service model, which we’ve found to be more efficient and respectful of everyone’s time than phone support.

As an online retailer and small Aussie family-run business, we do not have the staff available for telephone communication. We have found electronic messaging and email more efficient in comparison, and a comfortable alternative to our customers. You are welcome to ask questions via the inquiry submission section below, which we will answer by email providing you with pictures, information, specifications, and links for online purchases. If telephone communication is essential for you, you will need to source your filter system from another supplier, as it’s not part of our business model.

PLEASE NOTE: IF YOU HAVE SENT US A MESSAGE AND HAVE NOT RECEIVED AN EMAIL REPLY WITHIN ONE TO TWO DAYS, KINDLY CHECK YOUR JUNK MAIL FOLDER AS OUR RESPONSE MAY BE THERE.